Refund and Credits Policy · Last updated: 8 October 2026
1. Scope and consumer rights
This policy covers Quick Ads credits and creator-campaign payments. Nothing here limits a remedy required by applicable Nigerian consumer law. A credit correction and a cash refund are different: correcting an account balance does not necessarily reverse a bank payment.
2. Quick Ads purchases
Credit packs are one-off purchases at the price and credit count displayed before payment. One credit funds one successfully completed paid video generation. Eligible accounts have one free preview, and a verified credit purchase unlocks the saved completed trial without an extra credit deduction. Paid credits are separate from creator-wallet earnings.
3. Failed, pending or repeated generations
A generation recorded as failed does not consume a credit. If a job is pending or times out, check its status before submitting again: it may still complete. Report an incorrect debit with the generation identifier so support can investigate and correct the account where appropriate. Deleting a completed video or starting a new version does not automatically return its credit.
4. Payment problems
If Paystack shows a charge but your credits or campaign are missing, retry confirmation and contact support with the payment reference, account email, amount and date. Do not send card numbers, PINs, passwords or one-time codes. Duplicate charges, incorrect charges and paid services not supplied will be investigated for correction or refund as appropriate under applicable law. Do not pay again just because a confirmation screen is delayed.
5. Refund requests and creative dissatisfaction
Contact support to request a refund of unused credits or cancellation of a campaign. We assess the transaction, services already provided, commitments to creators and applicable consumer rights; we do not impose a blanket no-refund rule. A completed output that differs from your creative preference does not automatically reverse the credit charge. Defective, materially misdescribed or undelivered services remain subject to applicable remedies, and support can review the specific result.
6. Creator campaigns and payouts
Request campaign cancellation as early as possible. Any proposed adjustment should account for work already delivered and lawful commitments, with an explanation of the calculation. Cancelling or deleting campaign content does not automatically reverse a payment or creator earnings. Approved payouts, disputed proof and payment-processing issues require review through support.
7. How to request help
Email tryspreadfast@gmail.com with your account email, transaction reference or generation ID, amount, date and a short description. We will review the records and explain the outcome and any further information needed. Approved refunds are normally returned through the original payment channel where possible; the bank or processor affects when they appear. We will communicate the expected timing for your case and meet applicable legal requirements. You may escalate unresolved consumer complaints through fccpc.gov.ng.
Contact: tryspreadfast@gmail.com